Why is it crucial for EMDs to remain calm during an emergency call?

Remaining calm during an emergency call is essential because it helps maintain control over the situation. An EMD who is calm can provide clear, concise instructions to the caller, which is critical in emergency situations where every second counts. This controlled demeanor not only instills confidence in the caller but also allows the EMD to effectively manage the flow of information, ensuring that they gather necessary details and guide the caller in a manner that promotes the best possible outcome for the emergency at hand. This clarity can be pivotal in coordinating an effective response from emergency services and ensuring the caller overall feels supported during a stressful time. By prioritizing a calm approach, EMDs can significantly enhance the communication and response process.