Which technique can help calm a caller during high-stress situations?

Maintaining a calm and steady voice is essential for calming a caller during high-stress situations. This technique helps create a sense of reassurance and stability for the caller, who may be experiencing fear, anxiety, or panic. A steady voice conveys confidence and control, which can help to alleviate the caller's distress and encourage them to listen and respond to instructions.

In emergency medical dispatch, effective communication can significantly impact the caller's ability to cooperate and follow directions, ultimately contributing to better outcomes for the patient in distress. When the dispatcher remains calm, it can have a calming effect on the caller, creating a more constructive interaction.

The other techniques would not effectively contribute to calming a stressed caller. Speaking rapidly could increase anxiety and confusion, using complex medical jargon could lead to misunderstandings, and asking the caller to remain silent would likely heighten their stress and frustration, preventing effective communication.