Which is NOT a primary responsibility of an Emergency Medical Dispatcher (EMD)?

Providing medical diagnoses is not a primary responsibility of an Emergency Medical Dispatcher (EMD) because the role of an EMD is to triage and prioritize calls for emergency services rather than to make medical diagnoses. The purpose of an EMD is to gather critical information about the patient's condition and the nature of the emergency, allowing them to dispatch the appropriate resources—such as ambulances or specialized units—effectively and efficiently.

In addition, maintaining contact with callers is vital for ensuring that they receive guidance while waiting for help. This involvement helps to gather further information, provide reassurance, and maintain a sense of control over the situation until responders arrive. Calming callers and effectively managing the conversation are also essential skills, as they help to reduce anxiety and ensure the caller provides accurate information necessary for emergency response. Overall, while an EMD plays a crucial role in emergency response, making medical diagnoses is a function reserved for trained medical professionals who have the expertise to assess and diagnose health issues correctly.