Which interpersonal quality is LEAST desired for an EMD when interacting with callers?

In the context of Emergency Medical Dispatch (EMD), the least desired interpersonal quality when interacting with callers is being excessively emotional. Being overly emotional can hinder effective communication, particularly in high-stress situations where clear and rational dialogue is crucial. Additionally, callers often look to EMDs for reassurance and guidance in emergencies; showing too much emotion can create uncertainty and exacerbate anxiety for the caller.

Conversely, qualities such as being clear and concise, remaining calm, and using accurate speech are vital for EMDs. Clarity and conciseness help ensure that critical information is communicated effectively and understood by the caller. A calm demeanor can also help to soothe distressed individuals, promoting a better response in stressful situations. Accurate speech ensures that all instructions and information relayed are precise, thereby enhancing the overall efficacy of the emergency response.