What technique can EMDs use to ensure effective communication during a call?

Utilizing open-ended questions is an effective technique for Emergency Medical Dispatchers (EMDs) during a call because it allows the caller to provide more detailed information about the situation. By encouraging the caller to elaborate, EMDs can gather crucial information that may not be obtained through yes or no questions, which often limit the response and do not provide the context needed for accurate assessment and response. Open-ended questions help create an environment where the caller feels comfortable sharing more about their emergency, leading to a clearer understanding of the situation and potentially speeding up the dispatch process.

This approach fosters effective communication, ensuring that the EMD can assess the urgency of the situation and recommend the appropriate response. Additionally, open-ended questions can help to uncover pertinent details, such as symptoms, the nature of the emergency, and other vital information that can influence medical dispatch decisions.