What should an EMD do to reduce the risk of secondary hysteria during a call?

Providing reassurance about the help that is on the way is crucial during an emergency call. This approach helps to calm the caller's anxiety and fosters a sense of hope and control during a distressing situation. When callers feel reassured, they are less likely to react with panic, which can lead to secondary hysteria. By affirming that assistance is on the way, the EMD supports the caller in managing their emotional response, facilitating better communication and cooperation, which ultimately contributes to more effective dispatching of emergency services. This reassurance serves as a critical component of effective emergency medical dispatching, as it not only helps regulate the caller's emotional state but also sets the stage for a more structured and clear communication of the necessary information to provide care.