What should an EMD confirm before ending a call?

Before concluding a call, an Emergency Medical Dispatcher must confirm that responders are en route and that the caller feels secure. This is critical for ensuring the safety and well-being of the caller following an emergency situation. By verifying that help is on the way, the dispatcher reassures the caller that assistance is forthcoming, which can alleviate anxiety and stress. Moreover, checking that the caller feels secure helps to confirm that they are in a safe situation while waiting for help, or it may prompt the dispatcher to provide additional safety instructions if needed. This combination is crucial in delivering appropriate support during a vulnerable time for the caller.