What is the role of the EMD during Phase 3?

The role of the EMD during Phase 3 involves preparing the caller for the arrival of responding personnel. This phase typically occurs after the dispatch process has been completed, and it is crucial for the EMD to ensure that the caller is ready to receive help. This preparation might include giving the caller information about what to expect when emergency personnel arrive, reassuring them, and providing any necessary instructions, such as how to signal for assistance or secure a safe environment. By effectively preparing the caller, the EMD helps to facilitate a smoother transition for both the caller and the responding units, which can positively impact the overall response to the emergency.

In contrast, while dispatching units and managing hospital capacities are vital components of the overall emergency response system, they are actions associated with different phases in the procedure. Conducting follow-up calls is also important but typically occurs after the immediate response has taken place, thus not fitting into Phase 3 activities. Therefore, preparing the caller is essential for enhancing communication and readiness for the emergency personnel’s arrival.