What can cause a caller to experience secondary hysteria during an emergency situation?

Secondary hysteria refers to a heightened emotional response that can occur in a caller during an emergency, often as a reaction to distressing events surrounding them. One significant trigger for this emotional state is the perceived failure of initial attempts at resuscitation. When a person witnesses or is involved in a resuscitation effort that does not yield the expected results, such as the patient not responding despite best efforts, it can lead to feelings of helplessness, panic, and increased anxiety. This reaction is sometimes compounded by the stress of the situation, leading to hysteria.

In contrast, maintaining a calm demeanor or the presence of medical personnel typically helps to diffuse tension and may provide reassurance to the caller, reducing the likelihood of secondary hysteria. Similarly, receiving timely advice can equip the caller with information and coping strategies, further alleviating panic and emotional distress.