What are the two general methods for avoiding liability in emergency medical dispatch?

The correct answer identifies the two general approaches for avoiding liability in emergency medical dispatch as agency methods and individual methods. Agency methods refer to the protocols and systems that an organization establishes to ensure that all personnel, including dispatchers, adhere to best practices and legal guidelines. This includes providing comprehensive training, maintaining accurate policies, and ensuring that there is effective communication within the agency to minimize risks.

On the other hand, individual methods focus on the actions and decisions made by individual dispatchers. This includes their adherence to established protocols, the use of clear and professional communication with callers, and ensuring a thorough understanding of the medical protocols relevant to various emergencies. By employing both agency and individual methods, the potential for liability can be significantly reduced, leading to improved patient care and protection for the dispatchers and their organization.