During Phase 1, what action should the EMD take with an incoming call?

In Phase 1 of the Emergency Medical Dispatch process, engaging the caller in the initial survey sequence is crucial for gathering essential information about the situation. This allows the Emergency Medical Dispatcher (EMD) to assess the nature and severity of the emergency effectively. By asking carefully crafted questions, the EMD can quickly identify the patient's condition, any immediate threats to life, and the necessary resources needed for response.

Initiating the survey sequence not only helps in understanding the specifics of the emergency but also allows the dispatcher to provide critical updates to responding personnel. This structured approach ensures that the response is appropriate and tailored to the situation, which can ultimately save lives.

While other actions like immediately dispatching personnel or providing medical instructions may seem important, they can lead to delays or miscommunication if the EMD does not first gather adequate information. It’s essential for the EMD to ensure they have a clear understanding of the incident before directing resources or giving medical guidance. Documenting information without interaction would not allow for the real-time assessment and insights needed in an emergency. Therefore, engaging the caller in the initial survey sequence is the most effective and systematic approach to managing the call.